 |
 |
|
|
 |
Q.
What is the difference between a managed and an
unmanaged dedicated server?
A. A managed dedicated server is the perfect solution
for the client that prefers to focus on their business,
instead of their web server. With a Cyber Wurx managed
dedicated server, our experienced technicians provide
the knowledge and expertise of maintaining your
web server. Some of the features include: security
updates, server patches, software updates, server
health monitoring, 30 minutes administrative service
and general server maintenance. The
following is not covered in our managed support:
Any third party software consultation or work requested
for third party scripts or software will be billable
at $60 per hour with a minimum of 15 minutes.
An un-managed dedicated server offers the same basic
features as a managed server at a reduced rate.
With an un-managed server we provide storage, reboots,
physical security of the hardware, failed hardware
replacement and bandwidth, however additional consulting
or support will incur extra charges.
We will however, support anything hardware or network
related. The following is not covered in our support:
Any third party software including but not limited
to: Control Panel Support, billing software, Scripts
etc. Consultation or work requested for third party
scripts or software will be billable at $60 per
hour with a minimum of 15 minutes.
Q. Do you offer support on an unmanaged server?
A. We provide storage, reboots, physical security
of the hardware, and bandwidth, however additional
consulting or support will incur extra charges of
$60 per hour.
Q. What are your set-up fees for a dedicated
server?
A. Setup fees are free of charge unless otherwise
stated. However, in the event that you exercise
your right to a 30 day money back guarantee, a set-up
fee of $60 for dedicated servers, including managed
and unmanaged, will be retroactively charged if
it was waived in the original charge.
Q. What if I need extra support or consultation
for my unmanaged server, can you help?
A. We can offer support or consultation for an additional
fee based on $60 per hour with a minimum of 15 minutes.
Q. Can I create a custom service package?
A. Sure, just contact sales@cyberwurx.com for a
custom quote.
Q. I notice that each managed support option
comes with an allotted amount of administrative
services. What kind of work can I submit using this
service?
A. You can use your administrative service hours
for general work such as domain additions and removals,
routine mail maintenance, mySQL databases, crontabs,
general inquiries,basic security, general consulting
and troubleshooting. Administrative service does
not include, 3rd party program/script installs,
or extensive 3rd party script/program troubleshooting.
Q. What happens if I have a managed service package
but exceed my allotted hourly support package?
A. If you exceed your allotted time in any given
month, additional support will be charged at $60
per hour.
Q. Can I carry my administrative service hours over
to the next month if I do not use them all in one
month?
A. No, the monthly allotment does not carry over
to the next month.
|
Product/Service |
|
Managed Server |
|
Unmanaged Server |
|
|
24X7X365 Network Monitoring |
|
 |
|
|
|
|
Unlimited Domains |
|
|
|
|
|
|
MRTG Graphs |
|
|
|
|
|
|
Free plan upgrades |
|
|
|
|
|
|
Failed Hardware Replacement |
|
|
|
|
|
|
Free
Webmin (setup applies) |
|
- |
|
|
|
|
Free Reboots |
|
|
|
|
|
|
Rack and Power included |
|
|
|
|
|
|
24X7 FTP access |
|
|
|
|
|
|
System critical file backups |
|
|
|
- |
|
|
CWmail Manager |
|
|
|
- |
|
|
Current software, patches, OS |
|
|
|
- |
|
|
24x7 server health monitoring |
|
|
|
- |
|
|
Stats Control Panel |
|
|
|
|
|
|
Other: |
|
|
|
|
|
|
 |
|
|
